At ROSANI, each piece is created with care, precision, and intention. We want your experience with us to feel considered at every stage, from placing your order to receiving it.
This policy applies to purchases made from Notani International LLP, operating the brand ROSANI.
Below you will find our shipping, return, and exchange terms.
Shipping
Worldwide delivery
We ship worldwide.
Processing and dispatch
Each product page states the estimated production or processing timeline for that piece. Once your order is ready, it is dispatched through our trusted shipping partners. All delivery timelines are estimates and may vary depending on production schedules, destination and customs processing.
India
We offer complimentary standard shipping on all orders within India.
International
We offer international shipping at a flat fee of ₹3,000 per order.
Duties and taxes
For international orders, duties, taxes, and customs charges are not included in the order total. These may be charged by your local customs authority upon arrival and remain the responsibility of the customer. Customs clearance timelines may vary by country and are outside our control.
Tracking
Once your order has been shipped, you will receive a tracking link by email or SMS so you can follow its journey.
Shipping assistance
If you need support with your delivery, please contact us via our contact form.
Returns & Exchanges
We hope your ROSANI piece feels exactly right. If not, we are here to assist.
Eligibility
Eligible items may be returned or exchanged if they are:
- unworn and unused
- in their original condition
- returned with all tags and original packaging intact
- requested within 7 days of delivery
To request a return or exchange, please contact us using our contact form with your order number. Returns should only be sent once your request has been reviewed and approved by ROSANI.
India Eligible items may be returned or exchanged within 7 days of delivery. Return shipping within India is arranged by ROSANI.
European Union, Switzerland, Norway, Liechtenstein and the United Kingdom Eligible items may be returned or exchanged within 14 days, starting from delivery of the last item in your order. Return shipping costs are the responsibility of the customer. Where a full order is returned within this window, the original standard delivery charge will be refunded.
Rest of the world Eligible items may be returned within 7 days of delivery. Return shipping costs, duties, taxes and any customs-related charges remain the responsibility of the customer.
Refunds
Once your return has been received and approved after inspection, your refund will be issued to the original payment method. Please allow 7 to 10 business days for the refund to be processed.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Exchanges
Exchanges are subject to availability. Once the returned item has been received and approved, the replacement item will be dispatched.
Non-returnable items
The following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect:
- custom-made garments
- made-to-order pieces
- personalised items
- items marked as final sale or non-returnable on the product page
Damaged, defective, or incorrect items
If you receive an item that is damaged, defective or incorrect, please contact us within 7 days of delivery through our contact form or at support@rosaniworld.com. Please include your order number and clear images of the issue so we can review the case and arrange an appropriate resolution.
This does not affect any statutory rights you may have, including the legal guarantee of conformity available to customers in the European Union and the United Kingdom.
Cancellations
India and rest of the world Orders may be cancelled within 24 hours of purchase for a full refund, unless production has already begun.
European Union, Switzerland, Norway, Liechtenstein and the United Kingdom Any item that has not yet been fulfilled may be cancelled up until the point it is fulfilled.
Custom-made, personalised and made-to-order items cannot be cancelled once production has started.
For approved cancellations, refunds are processed to the original payment method within 7 to 10 business days.
Contact
For any questions regarding shipping, returns, exchanges, or your order, please contact us using our contact form.
We are committed to making every ROSANI experience feel seamless, transparent, and personal.